PC stuck after powerup

[Igorek]

Hello , I've received the PC and installed BIOS battery.
After power-up the PC stuck, i can move mouse cursor but nothing else can be operated.
Some times it happens immediately after power-up, and sometimes it takes a few minutes to appear.
The issue is reproducible and always repeatable.
The only way to release the PC from this state is a HW power reset by button.

Please assist.
Thanks

[kevinchen]

which model you are using and which os you use pls?

[Igorek]

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20160320_214108-1-1-1-1280x536.jpg (138.45 KiB) Viewed 1668 times

[kevinchen]

please change another low power 1.35v ddr3l laptop memory, also try using another storage to make sure the problem not from memory or storage.

[Igorek]

It's a mini pc not a laptop
Do you mean physically change the memory or just voltage settings?
I don't have another DDR and SSD.

[kevinchen]

its all same parts as laptop pc, if you have other laptops you can just use the laptop ssd or hdd, memory also same type as laptop but must to use low power 1.35V version, not standard 1.5v memory.