Sudden power off, no power on since then

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SG,Moon
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Joined: Thu Apr 07, 2016 4:23 am

Sudden power off, no power on since then

Postby SG,Moon » Thu Apr 07, 2016 4:26 am

Dear, sir.

The mini pc was shut down while working on for a few hours.
Since then, there’s no blue light beside its switch and no response when switched on and on again.

this problem is clear because there's no sign of power-on, rebooting, etc..just no response when switched on..
and its adapter's green light is blinking like before when plugged.


This model is like the following,
http://www.topminipc.com/index.php?rout ... order=DESC

How can I fix this problem ?
Otherwise let me know how to do in this situation, please.

Sincerely.

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kevinchen
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Re: Sudden power off, no power on since then

Postby kevinchen » Mon Apr 11, 2016 3:30 am

What kind memory you are using pls?
HYSTOU Mini PC
Hystou factory Tech Support
Core i5-4200U | Core i7-4500U | Core i5-5257U | Core i7-5500U | Fanless Laptop

SG,Moon
Posts: 5
Joined: Thu Apr 07, 2016 4:23 am

Re: Sudden power off, no power on since then

Postby SG,Moon » Mon Apr 11, 2016 8:31 pm

Dear, sir.

Samsung and Crucial, each 8GB (PC3L-12800) DDR3L 1.35V Laptop Memory Module used.
It was normal for a few hours while windows updating, multi-tasking, but suddenly powered off and no power on anymore.

Best regards.

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kevinchen
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Re: Sudden power off, no power on since then

Postby kevinchen » Tue Apr 12, 2016 10:22 am

would it be possible to take a picture or video? to help me understand clearly, thanks.

you can also try remove bios battery and then reinstall OS again.multi-tasking sometimes make CPU over heart and turn off to make self-protection
HYSTOU Mini PC
Hystou factory Tech Support
Core i5-4200U | Core i7-4500U | Core i5-5257U | Core i7-5500U | Fanless Laptop

SG,Moon
Posts: 5
Joined: Thu Apr 07, 2016 4:23 am

Re: Sudden power off, no power on since then

Postby SG,Moon » Tue Apr 12, 2016 1:59 pm

Dear, sir.

Thank you for your reply.
I tried several times as you said the other day.
I removed bios battery and reassembled, but no power was on like the same as before, too.
Generally, if CPU or M/B overheated, it doesn’t power off, but reboot in the notebook as I know.
I’ve sent it to your company via EMS.
Please, check and do the stress test thoroughly on the mini pc before shipping.

Best regards.

..added in Thursday, April 21, 2016 PM 04-57-18
Here are two videos for this subject
..
https://www.youtube.com/watch?v=Jtdj2Dgir7k
https://www.youtube.com/watch?v=bqfS3ec9EbY
Last edited by SG,Moon on Thu Apr 21, 2016 7:58 am, edited 1 time in total.

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kevinchen
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Re: Sudden power off, no power on since then

Postby kevinchen » Wed Apr 13, 2016 9:51 am

no problem, pls contact sales person to return it, when get it I will check what problem, thank you.
HYSTOU Mini PC
Hystou factory Tech Support
Core i5-4200U | Core i7-4500U | Core i5-5257U | Core i7-5500U | Fanless Laptop

Dewi
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Joined: Fri Apr 15, 2016 11:51 am

Re: Sudden power off, no power on since then

Postby Dewi » Fri Apr 15, 2016 11:54 am

I'm currently facing similar problem. I tried to clean silicon as specified on Other post and tested the ram but no luck to make the PC works.. Any recommendation

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kevinchen
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Re: Sudden power off, no power on since then

Postby kevinchen » Mon Apr 18, 2016 4:18 am

You may using our mini pc with 5th gen i5 or i7 cpu, pls contact sales person to require after-sale service, write clearly of the warranty card in your package and return it to us, warranty card is on the last page of the user guide, thank you.
HYSTOU Mini PC
Hystou factory Tech Support
Core i5-4200U | Core i7-4500U | Core i5-5257U | Core i7-5500U | Fanless Laptop

Claudiu
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Re: Sudden power off, no power on since then

Postby Claudiu » Thu Jun 02, 2016 9:40 am

Hello, I have the same problem. I measured the power adapter and it has 12v and 5Amps, I tried with a different set of RAM (from my laptop) but without any luck. Please advise.

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kevinchen
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Re: Sudden power off, no power on since then

Postby kevinchen » Mon Jun 06, 2016 4:06 am

Claudiu wrote:Hello, I have the same problem. I measured the power adapter and it has 12v and 5Amps, I tried with a different set of RAM (from my laptop) but without any luck. Please advise.

1. make sure using low power 1.35V DDR3L laptop memory;
2. pls remove power adapter before adjust memory and other onboard parts;
3. try replug the CMOS battery to clear the memory in CMOS battery;
4. make the four screws on the I/O side a little loose
HYSTOU Mini PC
Hystou factory Tech Support
Core i5-4200U | Core i7-4500U | Core i5-5257U | Core i7-5500U | Fanless Laptop


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