power issue in NEW mini PC a month age

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Maher%
Posts: 2
Joined: Sun May 08, 2016 10:33 pm

power issue in NEW mini PC a month age

Postby Maher% » Mon May 09, 2016 1:51 pm

Hi HYSTOU Team,
I bought mini PC core I5 5257U, it was working fine only for 1 month then stopped totally, the issue in power and booting .
- when I turn power button on the LED start flashing during one second only then going to OFF mode again.
- When plug in Power supply (Power Supply blue LED is on),The MiniPC doesn't turn on.
- Pressing the Power Button, The Blue LED lights up only for a moment and the motherboard doesn't not work(The motherboard doesn't power on)
The actions I have done to fix it :
- I tested the external power supply, its fine.
- Case opened to make sure no Short circuit there , seems ok.
- I Cleaned up Thermal Paste from CPU and put new one, based on some topic presented here before.
Look at video uploaded in YouTube :
1. https://www.youtube.com/watch?v=Ma3ddDCIxJo
2. https://www.youtube.com/watch?v=pIby3TMNXEs

It’s really Depressed from this bad product , I paid around 500 USD to get broken machine . I want to send you this PC to repair it under warranty without delivery charge .
Get me your feedback ASAP because I wasted my time with issue.

BR
Maher alharbi

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kevinchen
Posts: 85
Joined: Thu Jan 07, 2016 1:16 am
Location: Shenzhen, China
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Re: power issue in NEW mini PC a month age

Postby kevinchen » Fri May 20, 2016 6:47 am

hi friend, if it use only one month, you can get replace a new one directly, pls contact your sales person to request replace new one.
HYSTOU Mini PC
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Core i5-4200U | Core i7-4500U | Core i5-5257U | Core i7-5500U | Fanless Laptop


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