PC stuck after powerup

If you need help for mini pc please post and discuss here

Moderator: kevinchen

Forum rules
Please do not post any SPAM!
Igorek
Posts: 3
Joined: Thu Mar 17, 2016 11:52 am

PC stuck after powerup

Postby Igorek » Thu Mar 17, 2016 12:11 pm

Hello , I've received the PC and installed BIOS battery.
After power-up the PC stuck, i can move mouse cursor but nothing else can be operated.
Some times it happens immediately after power-up, and sometimes it takes a few minutes to appear.
The issue is reproducible and always repeatable.
The only way to release the PC from this state is a HW power reset by button.

Please assist.
Thanks

User avatar
kevinchen
Posts: 85
Joined: Thu Jan 07, 2016 1:16 am
Location: Shenzhen, China
Contact:

Re: PC stuck after powerup

Postby kevinchen » Sat Mar 19, 2016 9:01 am

which model you are using and which os you use pls?
HYSTOU Mini PC
Hystou factory Tech Support
Core i5-4200U | Core i7-4500U | Core i5-5257U | Core i7-5500U | Fanless Laptop

Igorek
Posts: 3
Joined: Thu Mar 17, 2016 11:52 am

Re: PC stuck after powerup

Postby Igorek » Sun Mar 20, 2016 7:54 pm

20160320_214335-1-1024x1442.jpg
20160320_214335-1-1024x1442.jpg (190.33 KiB) Viewed 1877 times
20160320_214108-1-1-1-1280x536.jpg
20160320_214108-1-1-1-1280x536.jpg (138.45 KiB) Viewed 1877 times

User avatar
kevinchen
Posts: 85
Joined: Thu Jan 07, 2016 1:16 am
Location: Shenzhen, China
Contact:

Re: PC stuck after powerup

Postby kevinchen » Mon Mar 21, 2016 2:19 am

please change another low power 1.35v ddr3l laptop memory, also try using another storage to make sure the problem not from memory or storage.
HYSTOU Mini PC
Hystou factory Tech Support
Core i5-4200U | Core i7-4500U | Core i5-5257U | Core i7-5500U | Fanless Laptop

Igorek
Posts: 3
Joined: Thu Mar 17, 2016 11:52 am

Re: PC stuck after powerup

Postby Igorek » Mon Mar 21, 2016 7:21 am

It's a mini pc not a laptop
Do you mean physically change the memory or just voltage settings?
I don't have another DDR and SSD.

User avatar
kevinchen
Posts: 85
Joined: Thu Jan 07, 2016 1:16 am
Location: Shenzhen, China
Contact:

Re: PC stuck after powerup

Postby kevinchen » Mon Mar 21, 2016 7:59 am

its all same parts as laptop pc, if you have other laptops you can just use the laptop ssd or hdd, memory also same type as laptop but must to use low power 1.35V version, not standard 1.5v memory.
HYSTOU Mini PC
Hystou factory Tech Support
Core i5-4200U | Core i7-4500U | Core i5-5257U | Core i7-5500U | Fanless Laptop


Return to “Asking For Help”

Who is online

Users browsing this forum: No registered users and 0 guests